FAQs

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email, phone, or text (see below).

How can we help?

Bike Operations

What is the Range (Distance) of your Ebikes?

Our bikes are built with a best-in-class Samsung Lithium Ion Battery. The range depends on how much you use the throttle and pedal assist, but typically you can expect to get up to 45 + miles per charge.

What is the Range (Distance) of your Ebikes?

Our bikes are built with a best-in-class Samsung Lithium Ion Battery. The range depends on how much you use the throttle and pedal assist, but typically you can expect to get up to 45 + miles per charge.

What Class are your Ebikes?

All of our Happy Ebikes are considered Class 3 Ebikes.  A Class 3 Ebike, or speed pedal-assisted electric bicycle, is equipped with a motor that provides assistance when the rider is pedaling and stops providing assistance when the bicycle reaches 28 mph. Operators of Class 3 e-bikes must be 16 or older and wear a helmet.

What is Pedal Assist (PAS)?

Pedal Assist (PAS) is a feature that provides additional assistance while pedaling. It allows you to take on hills with ease, and provides additional assistance while traveling long distance. All of our Happy Ebikes are equipped with Pedal Assist plus Throttle to help allow you to travel long distances with ease.

Do the Happy Ebikes have a Throttle?

Yes, all of our Happy Ebikes come equipped with both a Pedal Assist and Throttle (either Thumb Throttle or Half Twist Throttle), which provides a range of options for you while on the road.

General Ebike FAQs

Are Electric bikes legal?

In the USA, the answer is yes, as long as the electric bike has two or three wheels and the pedals are fully operable. The maximum speed is 20 MPH with throttle only, and the bike's maximum output is 750 Watts. Each state has its laws, so please check with your local city and state governments.

What are the different Ebike Classes?

E-Bike Class 1- This is the most common type of ebike. These bikes are pedal-assist only, meaning you have to pedal to get assistance. There is no throttle.

E-Bike Class 2- Same as class 1, but this class also has a throttle.

E-Bike Class 3- Same as Class 1 and 2, the max speed with the throttle of 20 MPH and has a maximum speed of 28 MPH while maintaining below a 750-watt motor.

What Class are your Ebikes?

All of our Happy Ebikes are considered Class 3 Ebikes.  A Class 3 Ebike, or speed pedal-assisted electric bicycle, is equipped with a motor that provides assistance when the rider is pedaling and stops providing assistance when the bicycle reaches 28 mph. Operators of Class 3 e-bikes must be 16 or older and wear a helmet.

How fast do the Happy Ebikes go?

With the throttle only, our bikes are set to a maximum speed of 20 MPH but can go up to 25 MPH, making it a Class 3 Ebike. Each state has its own set of rules on maximum speeds. In most states, Class 3 bikes can power up to 28 MPH while pedaling.

What is the Range (Distance) of your Ebikes?

Our bikes are built with a best-in-class Samsung Lithium Ion Battery. The range depends on how much you use the throttle and pedal assist, but typically you can expect to get up to 45 + miles per charge.

How much do your Ebikes weigh?

All of our Happy Ebikes weigh between 68 lbs-72 lbs. The removable battery makes up 12 lbs-15 lbs of that total weight, so we recommend removing it for easier transport.

What is the Warranty on the Happy Ebike?

All Happy Bikes come with a two-year manufacturer's warranty on the battery, motor, and controller and a lifetime warranty on the frame. 

Please make sure to register your Happy Ebike. The original registered owner is the only person that is eligible for the warranty.

What type of maintenance is required for an Electric Bike?

We encourage our riders to get tune-ups every 300-500 miles. We offer extended maintenance plans with our certified mechanics. It is important always to check brakes and gears before every ride. We have a staff of on-site Bike Mechanics at our retail locations. If you have any Service questions, be sure to reach out to our Service Department at (760) 710-1248

Ebike Battery

How long will the Ebike battery last?

The battery range on our Happy Ebikes is typically up to 45+ miles on a single charge. Factors that influence ebike battery range include use of Pedal Assist and Throttle. For more information about Ebike Battery Care, please visit our blog article.

The battery will last approximately 500+ full charge cycles. We stock all batteries, so be sure to reach out if you would like to purchase a replacement or a spare.

How far will I be able to travel on a full battery?

Most of our bikes range between 20-40 miles on a full charge. Many factors affect the distance. Key factors include weight, weather, hills, and how much pedal power you are using.

How long does it take to charge the battery on the Happy Ebike?

Most of our bike batteries will fully charge from empty in 3 to 4 hours depending on the battery size. For more information on Ebike Battery Care, read our article here.

Can the Happy Ebike battery be removed?

Yes, our Happy Ebike batteries come with a key for easy locking and unlocking. They are removable which can provide an extra layer of theft protection for you. If you have questions about Ebike Battery Care, please read our blog article HERE

How do I care for my Happy Ebike Battery?

We have written a blog article all about E-bike Battery Care. You can READ IT HERE where you will learn about Ebike battery care, Ebike battery maintenance, and safety of your Ebike Battery.

Will I have to replace my Electric Bike Battery?

Our Ebike batteries are expected to last for + 500 life cycles. This means that you will be able to charge and discharge your battery fully 500 times before the capacity slightly starts depleting. We carry all batteries in our HEB Depot Parts store.

Get in touch

Have questions about your order, or a general questions about our Ebikes? Use the form below or contact us directly.

Bike Medic Service

Need Service?

If you are close to our corporate headquarters in Carlsbad, CA, we have a Bike Medic staff available to answer questions or service your bike.