Get in touch
Have questions about your order, or a general questions about our Ebikes? Use the form below or contact us directly.
How can we help?
Orders & shipping
How long does shipping take?
All orders ship within 2 business days. Standard delivery typically takes 3–7 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50.
Can I track my order?
Yes. You will receive a tracking number by email as soon as your order ships.
Do you ship internationally?
Currently we ship within the United States. Contact us at (760) 710-1248 for international inquiries.
Choosing the right tire
What is the difference between the Allscape and Viperess tires?
The Allscape is built for off-road riding — dirt, sand, gravel, and trails — with a rugged herringbone tread and 2x thickness construction. The Viperess is engineered for street and pavement riding with a smooth directional tread, silence on pavement, and motorcycle-grade stability. Not sure which one? Take our 30-second quiz at happyebikes.com/pages/tire-quiz.
What size tire do I need for my ebike?
Most fat tire ebikes use either 20×4" or 26×4" tires. Check the sidewall of your current tire — the size is printed there. The Allscape is available in 20×3", 20×4", 24×4", and 26×4". The Viperess comes in 20×4" and 26×4".
Will HEB tires fit my ebike brand?
HEB fat tires are compatible with most major fat tire ebike brands including Rad Power Bikes, Aventon, Lectric, Juiced, and more. Check your current tire size and match it to our available sizes.
Can I use an Allscape tire on the street?
Yes, but it will feel rougher and noisier than the Viperess on pavement. If you ride 80% street and 20% trail, the Viperess is a better fit. If it is the opposite, go with the Allscape.
Installation
How hard is it to install an HEB fat tire?
Most riders complete a tire swap in under 15 minutes with no special tools. We have step-by-step video tutorials at happyebikes.com/blogs/how-to-videos for every tire model.
Do I need a special tool to install a fat tire?
No special tools are required. A basic tire lever and a pump are all you need. Our install videos walk you through the full process.
Do the tires come with tubes?
Some bundles include a tube and some do not. Check each product listing — it clearly states whether a tube is included.
Tire care & maintenance
How long do HEB fat tires last?
With normal use, HEB fat tires last between 2,000 and 5,000 miles depending on terrain and riding style. Trail riding wears tires faster than street riding.
What PSI should I inflate my fat tire to?
Most HEB fat tires run best between 10–20 PSI. Lower PSI gives more traction on dirt, higher PSI gives a smoother roll on pavement. Never exceed the max PSI printed on the tire sidewall.
Do I need a tire liner?
We highly recommend tire liners if you ride on gravel, thorns, glass, or rough terrain. They add a protective layer between the tire and tube that dramatically reduces flat tires.
